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Despite CrowdStrike’s CEO George Kurtz clarifying that the issue was not a cyberattack, the incident had widespread consequences, leading to delays in air travel, financial transactions, and medical services globally. The outage was traced back to a flawed update of CrowdStrike’s cybersecurity software, which resulted in Microsoft systems crashing and causing disruptions across various sectors. On July 19, a global IT outage impacted Microsoft services, affecting businesses, airlines, and financial institutions worldwide. In July 2024, it was reported that the company was laying off its diversity, equity, and inclusion (DEI) team. On November 20, 2023, Satya Nadella announced that Sam Altman, who had been ousted as CEO of OpenAI just days earlier, and prabhu365 Greg Brockman, who had resigned as president, would join Microsoft to lead a new advanced AI research team.

• The layoffs primarily affected Activision Blizzard employees, but some Xbox and ZeniMax employees were also affected.
• The Human Rights Campaign Corporate Equality Index, a report of how progressive the organization deems company policies towards LGBT employees, rated Microsoft as 87% from 2002 to 2004 and as 100% from 2005 to 2010 after it allowed gender expression.
• In August 2018, Microsoft released two projects called Microsoft AccountGuard and Defending Democracy.
• Amid the layoffs, Microsoft also closed its office in Pakistan and laid off its employees there as part of its move toward a software-as-a-service and AI operating model.

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In August 2012, the New York City Police Department announced a partnership with Microsoft for the development of the Domain Awareness System which is used for police surveillance in New York City. The Surface was unveiled in June 2012, becoming the first computer in the company’s history to have its hardware made by Microsoft. It launched an alliance with Nokia in 2011 and Microsoft worked closely with the company to co-develop Windows Phone, but remained partners with long-time Windows Mobile OEM HTC. Microsoft implemented a new strategy for the software industry, providing a consistent user experience across all smartphones using the Windows Phone OS. As a result, in 2010 Microsoft revamped its aging flagship mobile operating system, Windows Mobile, replacing it with the new Windows Phone OS that was released in October that year.

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As a result, the company will record an impairment and restructuring charge of approximately $950 million, of which approximately $200 million will relate to severance payments. In May 2016, Microsoft announced another 1,850 job cuts mostly in its Nokia mobile phone division. In July 2015, Microsoft announced another 7,800 job cuts in the next several months. In October 2014, Microsoft revealed that it was almost done with eliminating 18,000 employees, which was its largest-ever layoff sweep. In September 2014, Microsoft laid off 2,100 people, including 747 people in the Seattle–Redmond area, where the company is headquartered.

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In 2011, Greenpeace released a report rating the top ten big brands in cloud computing on the sources of electricity for their data centers. The public cloud computing platform provides access to quantum software and quantum hardware including trapped ion, neutral atom, and superconducting systems. In the enterprise and development fields, Microsoft most notably provides the Azure cloud computing platform, Microsoft SQL Server database software, and Visual Studio. Subsequently, two employees, software engineers Ibtihal Aboussad and Vaniya Agrawal, interrupted AI executive Mustafa Suleyman at a speaking event on April 4, 2025, in protest at the company’s support of Israel. The employees, part of the group No Azure for Apartheid, sought to address the company’s involvement in the Israeli government’s use of its technology. In October 2024, Microsoft fired two employees, software engineer Hossam Nasr and data scientist Abdo Mohamed, who organized an unauthorized vigil at its Redmond headquarters to honor Palestinians killed in the Gaza war.

The announcement came with confusion after Microsoft announced Windows 10 would be the last version of the operating system. In April 2021, Microsoft announced it would buy Nuance Communications for approximately $16 billion, completing the acquisition in March 2022. On November 10, 2020, Microsoft released the Xbox Series X and Xbox Series S video game consoles. December also saw the company discontinue the Microsoft Edge Legacy browser project in favor of the “New Edge” browser project, featuring a Chromium based backend.